Professionalism and Collaboration
It is with pleasure we compose a testimonial regarding Lancaster Homes, particularly in regards to the quality home Baden, yourself and your team have built for Pauline and I.
Professionalism and collaboration, the approach Lancaster homes took to managing the process of our build and the support offered in building our dream home is outstanding. Particularly in guiding us through the build process and with constant consultation. The online management of our contract and inclusions was absolutely fantastic and easy to follow.
It was pleasing to see the simple but so important components of managing relationships between the builder and home owner was exceptional. Simple things being how punctual, reliable, supportive and the collaborative approach of Lancaster Homes gave us every confidence that we truly selected the best “builder” for our home. We particularly liked the ability of always feeling we were working with you.
An amazing strength of Baden is managing conflict resolution – Baden and the entire Lancaster Homes team always treated us with respect and clearly communicated items that could be accommodated and items that couldn’t. Again the confidence this built in Pauline and I regarding Lancaster homes as the “right” builder for us was never compromised.
Baden and Renee, you have also built the same respect and professionalism with every aspect of your workforce.
However the greatest strength was the incredible mutually beneficial and respectful relationship that was built between Lancaster Homes, Pauline and I.
Renee, yourself, Baden and the entire Lancaster homes team are second to none!
Grant and Pauline Beard
Helped us every step of the journey
Thanks Baden and Renee! The house came up amazing and we are very happy to be in before Christmas! You were a pleasure to deal with and helped us every step of the journey.
Your knowledge and advice was always available.
We cant thank you enough for helping us build our dream home!
Your knowledge and advice was always available. Craftsmanship & construction is exceptional along with your team and external contractors.
You are approachable, contactable and your customer service as a whole is second to none. This is what sets Lancaster Homes apart from other builders.
We will highly recommend you!
Adam, Alicia, Heidi & William.
High quality result at a reasonable build price
We decided to use Lancaster Building on a recommendation from a local person who had had a great experience with Baden and his team. We found Baden and Renee to be really helpful in offering designs and suggestions for our two townhouses.
Baden and Renee were able to help with the positioning of our townhouses to maximise the space and northerly aspect. Baden had many helpful suggestions throughout the building process, and his expertise overcame any challenges which presented.
We enjoyed his approachable and helpful interactions, and nothing was too much trouble for him.
The quality of workmanship and the materials used were first class. We feel we really achieved a high quality result at a reasonable build price.
Baden takes great pride in his work and we were very grateful for his willingness to help us to achieve the high standard of finish that we were looking for. We wouldn’t hesitate to recommend Lancaster Building to anyone.
Stuart & Julie Robilliard,
Dianne & Clive Bennett.
I made a good decision
In 2014 I bought a block of land in Junee to build a house on. Initially I was going to use a large company to do the building, I was promised a lot of things but the building didn’t get started. I did of bit of homework and found I wasn’t being told the truth about everything. Due to the delays I managed to find a local builder, Baden Lancaster. He showed me his own house that he had built and I could see the quality in the work that had been done there. His wife, Renee, did the drawings for the house after I had told her what I wanted and that suited the land. The final drawing was one that had everything I wanted in it with a design from Renee and Baden’s experience that made it even better. The price quoted by Baden was almost the same as for the house I was going to get from the large company but with better inclusions. I made a good decision to use Lancaster Building.
The contract with all the details in it, as well as another booklet that detailed the pricing allowed for all of the items, was made up and fully explained to me before I signed the contract. In choosing the fixtures and colours I had the freedom to make my own choices but I also had Baden and Renee to help me which made a difficult job a lot easier and stopped me making the wrong choice of colours.
The building started towards the end of 2015 and Baden kept me informed of how every stage was going and sent me photo’s of the progress. The whole process went really well, Baden used good quality tradesmen with him overseeing their work to be sure a good job was done. We talked about each stage of the project with me having a lot of input where I wanted to. Baden’s suggestions on the way when I had to make decisions on things always turned out to be right and I have ended up with an outstanding house that is better than what I expected at the start and it was all completed by mid April 2016 even with the Christmas/New Year break.
I would recommend Lancaster Building to anyone needing a house built or for an extension of an existing house as from my experience I saw that Baden works with pride in what he is doing and delivers great work with good quality materials. My experience took a lot of stress out of building a house.
He takes great care in every detail
My wife and I have always had a desire to build some units, so after purchasing a suitable block, there was no turning back. We were doing the rounds with a few different builders and not really getting anywhere. Then by chance a neighbour told us that he was building a new home and had accepted Lancaster Building to build his home. So we had a meeting with Baden and found him genuinely interested in our project. Renee, Baden’s wife was very helpful in doing some preliminary drawings, which allowed us to personalise our plans before we went to a draughtsman saving us a lot of time and cost.
Our units are now at the lockup stage and Baden has been very helpful in all areas of the planning, giving helpful advice and understanding our needs and concerns as our block did present a few challenges with the cut and fill and retaining walls. Baden built the retaining walls and everything came together very well. The units look great. Baden is always courteous and helpful and makes the building experience a pleasure. He takes great care in every detail and his workmanship is excellent.
Stuart & Julie Robilliard
It is obvious that Baden takes pride in his work
We have used Lancaster Homes numerous times over the last few years as we progressively renovate our family home.
We found Baden and his team to be punctual, consciences, organised and easy to talk to. We never had any apprehensions about discussing changes or ideas we had throughout the process. Baden consulted us on every decision and nothing was a problem if changes needed to be made. We found Baden’s advice to be sound and cost effective. He has an eye for detail and brings his own design flair and experience to the project and the quality of finishing was to the very highest standard, better than we envisioned ourselves and the renovations always finished sooner than we expected. It is obvious that Baden takes pride in his work and genuinely enjoys building. We regularly recommend Baden to our friends and family considering building a new home or renovating as he has done such a fantastic job for us.
James & Kate Henwood
Very happy with quality of the finish of our home
Lancaster Building were great to deal with during the whole process of building our new home. They helped us create our home and made it work with the features we wanted to suit our lifestyle without it being a hassle. We particularly liked that we dealt directly with Baden and Renee for the whole process and didn’t have to go through a third party. We were very happy with quality of the finish of our home and attention to detail that was given during the build.
Thank you Baden & Renee for making it an enjoyable/stress less time and something we would do again.
Andrew & Katrina